Subj:Don't be tall if you're flying Virgin Atlantic......
Date:12/12/02 13:10:24 GMT Standard Time
Sent from the Internet
I travelled from Melbourne to Sydney on Virgin Blue, a Domestic carrier
in Australia, 50% owned by Virgin. It was my first experience with
Virgin. When I approached the check in desk, the girl looked at me, and
given that I am 196cm (6'6") in height, asked if I would like an exit
row providing much needed and appreciated leg room. The one hour flight
was on a Boeing 737-800, so the extra room was negligible, but the
thought was there and I was extremely grateful.
36 hours later, having flown to London with another carrier, I was on
my way to Barbados with Virgin Atlantic. My partner (5'10") and I
arrived at Gatwick 4 hours early to give ourselves the best opportunity
of getting an exit row.
Point 1 - The girl at the check in desk could learn some lessons in
customer service from her 'virgin sister' in Melbourne.
Point 2 - and more importantly - I was told that the exit row seats
come at a premium of £50 per seat, hence an additional £200 on to the
cost of our holiday. I was too shocked to argue the point, so accepted
a regular seat for the 8 hour flight.
When I arrived at the gate, I approached one of the staff and asked if
there were any exit rows available. Upon checking on her computer, we
were assigned 38A and 38B at no additional cost. I sat next to a nice
lady all the way to Barbados who paid £50 for 38C. I didn't have the
heart to tell her.
Why do Virgin Atlantic only assign common sense to some of their staff?
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